Refund policy
Return & Exchange Policy
We want you to love your Sunbottoms. If something isn’t right, you can request a return or size exchange within 14 days of delivery.
How to start
- Email support@sunbottom.com with your order number and whether you want a return or exchange.
- We’ll email you a prepaid return label.
Who pays for shipping
- Returns: You pay return shipping. We deduct the label cost from your refund.
- Exchanges (same style, different size): We cover the return label for the item you’re exchanging.
Eligibility
- Item must be unworn, unwashed, and in original condition with all tags attached.
- Start your request within 14 days of the carrier’s delivery date.
- We may refuse items that show wear, odors, stains, pet hair, or alterations.
Refunds
- We process refunds within 5 business days after we receive and verify the item’s unworn condition.
- Refunds go to the original payment method.
- Original shipping fees (if any) are non-refundable.
Exchanges
- Exchanges are for the same style in a different size.
- If your requested size is out of stock, we’ll issue a refund instead.
Final sale & non-returnable
- Items marked Final Sale or purchased at a discount of 30% or more are not eligible for return or exchange.
- Gift cards are non-returnable.
Damaged or incorrect items
- If your order arrives damaged or incorrect, email support@sunbottom.com within 7 days of delivery. We’ll make it right.
International orders (if applicable)
- International customers are responsible for return shipping and any duties/taxes. Duties and taxes paid are not refunded by Sunbottom.
Preorders & cancellations
Preorder and cancellation terms are covered here.
If you have questions, reach us at support@sunbottom.com.