Privacy policy

Privacy Policy

Last updated: October 28, 2025

Sunbottom operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Sunbottom is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We believe transparency builds trust. Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information (including inferences drawn from this information), depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details such as your name, billing address, shipping address, phone number, and email address.
  • Financial information such as credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information such as your username, password, security questions, preferences, and settings.
  • Transaction information such as the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions. This includes preorder and deposit activity.
  • Communications with us such as information you include in customer support inquiries or other messages you send to us.
  • Device information such as information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information such as information regarding your interaction with the Services, including how and when you browse and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place a preorder or deposit, make a purchase, communicate with us, or otherwise provide personal information.
  • Automatically through the Services, including from your device when you visit our website, interact with emails or ads, or use our products or services. We and our partners may use cookies and similar technologies to collect this information.
  • From our service providers, including providers we engage to enable certain technology and who collect or process your personal information on our behalf.
  • From our partners or other third parties, such as marketing and advertising partners, analytics providers, and payment processors.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, tailor, and improve the Services.
We use your personal information to provide you with the Services, including to perform our contract with you; to process payments (including deposits and preorders); to fulfill your orders; to send notifications related to your account, purchases, preorders, returns, exchanges, or other transactions; to create, maintain, and manage your account; to arrange for shipping and facilitate returns and exchanges; to enable you to post reviews; and to personalize your shopping experience, such as recommending products. This may include using your personal information to better tailor and improve the Services.

Marketing and advertising.
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail; and to show you online advertisements for products or services on the Services or on other websites. This may be based on items you previously viewed, purchased, or added to your cart, and other activity on the Services.

Security and fraud prevention.
We use your personal information to authenticate your account; to provide a secure payment and shopping experience; to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity; to protect public safety; and to secure our Services. If you register an account, you are responsible for keeping your login credentials confidential. Do not share your username, password, or other access details with anyone else.

Communicating with you.
We use your personal information to provide customer support, respond to your questions, and maintain our relationship with you.

Legal reasons.
We use your personal information to comply with applicable law or respond to valid legal process (including requests from law enforcement or government agencies); to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other service providers who perform services on our behalf (for example: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners so they can provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising based on your online activity with different merchants and websites. You can exercise those rights by emailing support@sunbottom.com.
  • When you direct or consent, such as when you ask us to share information to ship products, or when you use social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger, acquisition, restructuring, financing, or bankruptcy; to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce our terms or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify and certain third parties (who may be located in countries other than where you reside) to provide and improve the Services.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify. When Shopify uses personal information for these purposes, Shopify is responsible for that processing, including responding to requests you make to exercise your privacy rights for that processing.

To learn more about how Shopify uses your personal information and any rights you may have, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information directly with Shopify through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for, and we do not knowingly collect personal information from, children under 13 years of age (or another age as defined by applicable law where you live). If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.

As of the Last Updated date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access / Know. You may have the right to request access to personal information that we hold about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined in applicable privacy laws. You can exercise those rights by emailing support@sunbottom.com with the subject line “Privacy Request.” If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat that signal as a request to opt out for the browser and device you use. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. You can also request to be removed from our marketing list by emailing support@sunbottom.com with the subject line “Unsubscribe.” If you opt out, we may still send non-promotional communications such as order confirmations, shipping updates, or account notices.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required under applicable law. You may designate an authorized agent to make requests on your behalf. We will require proof that the agent is authorized to act for you, and we may ask you to verify your identity directly with us.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any other notice required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@sunbottom.com or contact us at:

Sunbottom
211 Hope St, #390895
Mountain View, CA 94041
United States